Here at Soleil and Soul Beauty, we want you to love your purchase!
But if it's faulty we want to help!
Please ensure you have reviewed your purchase details thoroughly before placing your order.
Unfortunately due to the nature of our product, we are unable to allow returns or exchanges but in the event that your product is unfortunately faulty or damaged we are more than happy to help! :)
Here's what to do:
- Please send us an email as soon as your order arrives with the following details. firstname.lastname@example.org
* Order Number
*What is wrong with the order
*Photo evidence of the faulty item
Then what happens?
We will review your email and be in touch with a solution. This may require you to also send the item back to us, which we will provide a returns label for.